Terms and Conditions
Flights Experts Limited located at Pentax House, Southill Avenue, South Harrow HA2
0DU is an ATOL registered company bearing ATOL number 10380.
1.Reserving Your Holiday: On receipt of
your request we will confirm your booking and from that point cancellation charges
will apply, we will send you a confirmation with details of your arrangements. Please
note that a telephone booking confirmation is as firmly confirmed as if it were
made/confirmed in writing at that time.
2.Price Guarantee: Charter Flight Arrangements:
The price shown on the confirmation invoice will not be subject to any surcharges.
Scheduled Flight Arrangements: As scheduled airlines reserve the right to increase
prices at any time the price shown on this confirmation invoice will ONLY be guaranteed
when full payment is received. The payment of a deposit does not guarantee your
seat nor the price. Government Action: Our price Guarantee cannot cover increase
due to direct government action. E.g. the imposition of VAT or passenger Levy or
3.Atol Protection: All the flights and flight-inclusive
holidays on this website are financially protected by the ATOL scheme. When you
pay you will be supplied with an ATOL Certificate. Please ask for it and check to
ensure that everything you booked (flights, hotels and other services) is listed
on it. Please see our booking conditions for further information or for more information
about financial protection and the ATOL Certificate go to:www.atol.org.uk/ATOLCertificate
4.Minor Changes to your Holiday: If we are
obliged to make any minor change in the arrangements for your holiday we will inform
you as soon as possible.
5.Major Changes To Your Arrangements: If
before you depart we have to make any major change to your holiday arrangements
e.g. change of departure time more than 12 hours. Change of airport (but excluding
changes between airports between airports in the London Region, aircraft type or
airline) it will only be because we are forced to do so by circumstances beyond
our control. In such an unlikely event, we will inform you immediately and our objective
will be to minimize your inconvenience, We will whenever possible offer you alternative
arrangements as close as possible to your original choice. You will then have a
choice of accepting, taking another available holiday of similar price or cancelling.
Should you choose to cancel you will be reimbursed all monies paid to us.
6.Group Holidays:Some of our holidays are
based on minimum number of participants and in the unlikely event that these numbers
are not reached we reserve the right to cancel the tour and refund all payment made.
Prices are subject to increase if the group size is reduced.
7.Flights: Details of airlines flight numbers/schedules
and destination airport will be shown on your invoice/confirmation. We regret we
are unable to guarantee specific aircraft types or airline.
8.Insurance:The Company strongly recommends
that the Client take out adequate insurance. The client is herewith recommended
to read the terms of any insurance affected to satisfy themselves as to the fitness
of cover. Should insurance be declined you will be asked to sign our indemnity form.
9.Making a Booking: The person making the
booking becomes responsible to the Company for the payment of the total prices of
the arrangements for all passengers shown on the invoice.
10.Deposit: In case of a deposit no booking
will be confirmed unless the required deposit has been received by The Company.
11.Changing Your Arrangements:Changes are
strictly subjected to the terms and conditions given by us at the time of making
the reservation. If you wish to change any item you will have to pay an Amendment
Fee per person. These fees can vary greatly and will be advised at the time changes
are made as they are subjected to availability and penalty charges of the Airlines.
Changes must be confirmed to us in writing. From time to time we are required to
collect additional taxes. You will be informed of any additional taxes prior to
12.Cancellation: Should you or any member
of your party be forced to cancel your holiday, we must be notified in writing by
the person who made the booking and who is therefore responsible for the payment
of cancellation charges. Cancellation charges are calculated from the date we receive
the written notice of cancellation. Cancellation will result in loss of 100% of
total cost of all travel arrangements in most cases. Please consult your reservation
adviser. Charter flights carry 100% cancellation fee both before and after ticket
13.Legal jurisdiction:We accept the jurisdiction
of the courts in part of the UK in which the client is domiciled. For the client
not domiciled in the UK the courts of England shall have sole jurisdiction.
Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will
receive an ATOL Certificate. This lists what is financially protected, where you
can get information on what this means for you and who to contact if things go wrong
We, or the suppliers identified on your ATOL Certificate, will provide you with
the services listed on the ATOL Certificate (or a suitable alternative). In some
cases, where neither we nor the supplier are able to do so for reasons of insolvency,
an alternative ATOL holder may provide you with the services you have bought or
a suitable alternative (at no extra cost to you). You agree to accept that in those
circumstances the alternative ATOL holder will perform those obligations and you
agree to pay any money outstanding to be paid by you under your contract to that
alternative ATOL holder. However, you also agree that in some cases it will not
be possible to appoint an alternative ATOL holder, in which case you will be entitled
to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide
the services listed (or a suitable alternative, through an alternative ATOL holder
or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may
make a payment to (or confer a benefit on) you under the ATOL scheme. You agree
that in return for such a payment or benefit you assign absolutely to those Trustees
any claims which you have or may have arising out of or relating to the non-provision
of the services, including any claim against us, the travel agent (or your credit
card issuer where applicable). You also agree that any such claims may be re-assigned
to another body, if that other body has paid sums you have claimed under the ATOL
Please read the following terms and conditions carefully as they apply to all bookings
made. No variations shall be valid unless agreed and confirmed in writing by a Director
of The Company. A verbal variation will not be valid. The Company act as agents
only in transactions relating to flight, car hire accommodation, package holidays
etc. and book those for you (the Client) on behalf of the Supplier or Operator (the
Principal). The Company are not the Principal and do not act as the Principal nor
shall they be constructed as being such by inference or otherwise. This confirmation
does not constitute a contract. Your contract is with the Principal named overleaf.
The Company are not liable for the principal actions, failures or omissions. No
booking will be confirmed unless the required deposit has been received by The Company.
Principals reserve the right to increase prices up to the date on which they receive
the balance. Payment of a deposit guarantees your seat, not the price. Bookings
made will be immediately subject to the principal’s terms and conditions and The
Company have no authority to vary them in the client’s favour. All amendments/cancellations
will incur charges. Please note that a telephone booking confirmation is as firmly
confirmed as if it were made/confirmed in writing at that time. The Company will
attempts to fulfill Clients requirements to its best abilities and in the event
of complaint, will pass such complaints to the principal concerned on the Client’s
behalf. As agents only, The Company will not be able to commit the principal as
to their correct course of actions. The Company strongly recommends that the Client
takes out adequate insurance whether or not it is Principal’s conditions of booking.
The Client is herewith recommended to read the terms of any insurance affected to
satisfy themselves as to fitness of cover. The Company will be pleased to quote
you for insurance. Should insurance be declined you will be asked to sign our indemnity
CONDITIONS APPLYING TO A AND B
Please remember that the person making the booking accept all the booking conditions
and is liable for any amendments fees, late fees or cancellation charges that arise
on behalf of all the passengers in their party. In addition they are also responsible
fro checking this and all future documentation and for advising us immediately if
anything is missing or is incorrect. The details overleaf are given in good faith
based on information from the principal at the time of booking. Should it transpire
that any of these details offer you will be advised immediately.
Payment: you must pay the balance by the
due date shown on the confirmation in case of a deposit booking. Please note that
for some telephone bookings full payment may be required IMMEDIATELY i.e. before
you receive confirmation. If this applies you will be advised when the booking is
made. It is very important that you pay balances when due because failure to do
so may lead to cancellation of your holiday/flight and still leaves you liable for
the cancellation charges. Where an extra “booking charges” applies this will have
been advised at the time of booking. All credit card bookings are subject to 2.5%
surcharge on Visa and Master Card and 3% on American Express. However where cancellation
can be avoided with the payment fee £20 will be applied to your balance.
Passport, Visas and Health Requirements:
You are responsible for checking all these items
Passport and Visa: You must consult the
relevant Embassy or Consulate for this information. Requirements may change and
you should check for up-to-date position in good time before departure. We regret
we can accept no liability if you are refused entry onto the flight or into any
country due to failure on your part to carry the correct passport, visa or other
documents required by any airline, authority or country.
Health: recommendations inoculations for
travel may change at any time and you should consult your doctor on current recommendations
before you depart. Health Requirements for your holiday destination are outlined
in the department of health leaflet entitled "The Traveler's Guide to Health" (T4),
please check for more details at http://www.fco.gov.uk/en/travel-and-living-abroad/staying-safe/health/
. It is your responsibility to ensure that you obtain all recommended medication
and follow all medical advice in relation to your trip.
Special Request And Medical Problems: If
you any special request, please advise us at the time of booking. Although we will
endeavour to pass any such request on to the relevant supplier, we regret we cannot
guarantee any request will be met. Failure to meet any special request will not
be breach of contract on our part. If you have any medical problem or disability
which may affect your booked arrangements, you must advise us in writing at the
time of booking giving full details. If we feel unable to property accommodates
your particular needs, we must reserve the right to decline/cancel your booking.
Behavior: When you book with us, you accept
responsibility for any damage or lose caused by you or any member of your party.
Proper payment for any such damage or loss must be made at the time direct to the
accommodation owner or manager or the supplier. If you fail to do so you must indemnify
us against any claims (including any legal costs) subsequently made against us as
result of your actions. We expect all clients to have consideration for other people.
If in our opinion or in the opinion of any other person in authority you are behaving
in such a way as to cause distress, danger or annoyance to any third party or damage
to property, we reserve the right to terminate your arrangements without notice.
In this situation towards you (including any return transport arrangements) will
immediately cease and we will not be responsible for meeting any costs or expenses
you may incur as a result, making any refund or paying compensation
Force Majeure: We accept no responsibility
for and not shall be liable in respect of any loss or damage or alterations, delays
or changes arising from unusual and unforeseeable circumstances beyond our control,
such as war, riot, civil strife, industrial dispute including air traffic control
disputes, terrorist activity, natural or nuclear disaster, fire or adverse weather
conditions, technical problems with transport, closure of congestion of airports
or ports, cancellation of schedules by scheduled airlines. You can check the current
position on any country by telephoning the Foreign and Commonwealth Office’s Travel
Advice Unit on 020 7238 4503 or 0845 850 2829
Reconfirming Return/Onward Flight: It is
your responsibility to ensure you follow ALL RECONFIRMATIONS INSTRUCTIONS which
will be shown EITHER on the FRONT of you invoice or on your travel documents. The
Company will not be liable for any additional costs due to your failure to reconfirm
Documents Dispatch: The address for all
documentation will be given at the time of bookings. Documents will normally be
dispatched 7 days before departure. N.B. For bookings made within 14 days of departure
it may be necessary for you to collect your tickets at the airport. Any other voucher
will be posted/faxed to you direct. For additional security scheduled airlines tickets
are usually sent by Recorded Delivery and in this event it is your responsibility
to ensure receipts/collection. LATE BOOKINGS may also require Registered/Courier
delivery of documents in which case the appropriate charges will have been advised
at the time of booking.